Hello Guests of Apex!
Welcome to the JACKSON HOLE! We want you to know that your safety is at the center of our operations. We created new protocols to ensure this. You have a few questions about the new normal for vacation rentals and response locally to the situation. A few things you can expect, the same great service with added precautions
This pandemic has presented many challenges and as we begin to welcome guests back, Apex continues to work to ensure the safety and confidence of our
guests, employees, and homeowners.
Our commitment to you includes rigorous and enhanced cleaning standards as well as social distancing measures to ensure we offer you a clean and safe stay
- Adaptation to our cleaning standards. We have made a few changes based on recommendations from the CDC and Vacation Rental Management Association (VRMA). For more information: https://www.vrma.org/page/vrhp/vrma-cleaning-guidelines-for-covid-19
- Triple sheeted beds to provide increased protection. Homeowners will now have a stock of pillowcase protectors
- Removal of decorative pillows and throw blankets.
- Personal Protective Equipment (PPE) worn in properties: Masks and gloves are worn during the cleaning and inspection process.
- Utilizing cleaning products and protocols that meet EPA and CDC guidelines. Our approved products are effective against airborne pathogens including viruses and bacteria. We have secured a supply of these cleaning supplies and the necessary PPE.
- Added attention to high-touch items including but not limited to: remote controls, bathrooms, door and furniture handles, water faucet handles, nightstands, trashcans, in-room control panels, light switches, alarm clocks, luggage racks and flooring.
- Special care and Preventix spray application are used on soft good within the accommodations such as curtains, area rugs and upholstery
- Windows are open and fans are running when we enter a unit to perform cleaning and preparation for arrivals.
- Apex has added amenities and supplies hand sanitizer, sanitation cleaning supplies.
Updated Operations :
- Contactless check in: Guests can continue to go directly to their accommodations for an easy and contact free arrival experience
- Apex will be firm on Departure time is 10:00am and arrival time is 4:00pm without exception for staff and guest safety
- Luggage and Package Deliveries: Guests are recommended to limit shipping items to our office to essential items only. In the event this is necessary, Apex will coordinate the delivery of items Monday – Friday and limit face-to-face interaction.
- Service Orders: In the event a maintenance item needs to be addressed prior to guest departure, we will coordinate a time our staff can enter the property while the guest is out for the day
- Electronic information guide for guests has replaced printed property guides, we removed the Binders from units that contained this information
- Vacation rentals provide a self contained experience for guests to allow for comfortable space and social distancing from other travelers during their stay. It is a great time to rent a condominium or home.
Please help us by taking care and understanding that some amenities, activities, restaurants, and businesses may have modified or reduced operations during this evolving situation.
COVID-19 resources for you while you are visiting Jackson:
- Jackson Hole Chamber of Commerce – offering resources for travelers, business updates, events and more.
- Any guest with a potential or presumed case of COVID-19 on property should contact St John’s Medical Center (SJMC), 307-739-4898, option 3, for a phone evaluation if you have:
- Fever, cough, chills, repeated shaking with chills, headache, shortness of breath, sore throat, muscle aches, new loss of sense of smell or taste, or other flu symptoms.
- Have been exposed to someone with coronavirus (COVID-19).
- Traveled to a high-risk area, as defined by the CDC.
Apex staff protocol:
- Health evaluation of employees. Health and safety checks are conducted to monitor potential COVID-19 symptoms in staff members.
- Staff training on COVID-19 policies and procedures aligned with local health departments.
- Physical distancing and Personal Protective Equipment worn during times physical distancing is not possible.
Thank you for your partnership, and we appreciate your patience as we navigate this unprecedented time. Stay safe and healthy and we look forward to seeing you in Jackson hole.
The Governor has also issued a directive requiring any individual coming to Wyoming from another state or country for a non-work-related purpose to immediately self-quarantine for 14 days. For visits fewer than 14 days, that individual must self-quarantine for the duration of the visit. The directive is intended to discourage out-of-state visitation during the pandemic and reduce the spread of COVID-19.
See full orders here https://drive.google.com/file/d/1xZF2MlVstWCSp8YtWc_7mJLwwsVa1Si5/view
Apex is required under these order to inform any visitors or residents of Wyoming to self-quarantine when arriving or returning to Wyoming from another state for non-work related reasons.
3-10-20 PUBLIC NOTICE
For current information about COVID-19, please click here.
The Teton County Health Department has activated a hotline for members of the public to access current information about COVID-19, also known as the Coronavirus. The automated system is operational 24-hours a day, 7-days a week and will provide callers with local updates, steps to prevent the spread of the virus, and what to do if individuals have been exposed or are experiencing symptoms. The hotline number is (307) 732-8628.
- For a one-stop resource for all things related to COVID-19 in Jackson Hole, go to JHCovid.com.
- For health-related news directly from St. John’s Health, click here.
- To sign-up for free Nixle notifications via text message from Teton County Emergency Management, text “TC_COVID” to 888777
TIMELINE FROM APEX – CLIENT RELATIONS AND PUBLIC NOTICES:
3-11-20 EMAIL SENT TO ALL PROPERTY OWNERS AND GUESTS
In the short-term, we continue to emphasize our cleaning protocols to ensure that high-touch surfaces are cleaned and disinfected in household common areas (e.g. tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets and sinks) and will continue to use EPA’s Registered Antimicrobial Products for use against viruses including COVID – 19. We will be vigilant to watch for any new best practice standards to emerge from these and other health and sanitation agencies in the days ahead, which we will adopt and implement as rapidly as possible.
CONCERNING CANCELLATION REQUESTS:The major booking platforms have take the following stance:https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-for-the-coronavirus-covid19
3-17- 2020 at 4:20 PM EMERGENCY PUBLIC SAFELY NOTICE
Following guidance issued by the President of the United States, entitled “Coronavirus Guidelines for America: 15 Days to Slow the Spread,” Teton County’s Health Officer, Travis Riddell issued a Public Health Order to require the closure of a variety of establishments within Teton County, including establishments within the Town of Jackson, in order to slow the potential spread of COVID-19 in the community.
Teton County recognizes the predicament that today’s Public Health Order puts on many of our beloved businesses during an already difficult time. As a result, the enforcement of the order will not begin until Wednesday, March 18, 2020 at 5:00 p.m. in order to give our community time to adjust.
In response to the continued spread of COVID-19, the President’s guidelines suggest avoiding “eating or drinking in bars, restaurants, and food courts.” Teton County supports and encourages members of the public to practice social distancing in an effort to slow and prevent the spread of COVID-19 in our valley and to “flatten the curve.”
Effective immediately, the following are hereby closed for all of Teton County including Jackson, Wyoming:
- All theaters (film or stage)
- All coffee/tea shops
- Employee Cafeterias
- Self-serve buffets
- Salad bars
- Unpackaged self-serve food services
- All communal pools, hot tubs, locker rooms, saunas, steam rooms, fitness centers, gyms, conference rooms, and spas
- All museums
- Tasting Rooms
To view the Public Health Orders click on the links below.
PUBLIC HEALTH ORDER #20-2
Order closing certain public places; and placing restrictions on restaurants within Teton County, Wyoming, including the City of Jackson, Wyoming
PUBLIC HEALTH ORDER #20-1B
Order forbidding large gatherings over 50 people within Teton County, Wyoming, including the City of Jackson, Wyoming.
- if you are already in residence and feel sick, or have been notified you have tested positive for COVID – 19, or may or have been officially alerted that you have been exposed, alert Apex immediately to the extent possible. We will offer assistance if possible and enact additional safety protocols around your stay. We understand HIPAA concerns and understand you may feel uncomfortable sharing private information, but we respectfully request you consider waiving these privacy concerns so that together we may assist everyone involved.
- if you are planning an upcoming stay thus far through May 1, 2020, please alert Apex if you or if anyone in your group has been sick (regardless of its diagnosis)
- we continue to defer all non-essential maintenance items until further notice. We invite you to report all items, we are keeping a record so that as soon as we can we will undertake the necessary repairs.
- our Apex office in downtown Jackson is closed to all non-essential individuals. We strongly discourage shipments made to our office until further notice. If you already have a package en route, please notify us immediately so we can assist with tracking it. We will store items sent to you home and if you are renting you should have the information on how to properly ship to your unit.
Rick Wieloh and Matt Belford
Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.
The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020 with check-in dates after April 14, 2020.
If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.
On April 3, 2020, Governor Mark Gordon issued a Statewide Directive for individuals arriving in Wyoming from another state or country to self-quarantine. In this Directive, Governor Gordon, implemented measures which directly refer to persons or entities listing hotels, rental properties, or other short-term rentals in Wyoming.
We are contacting you as a business license holder in Jackson, Wyoming who lists a hotel, rental properties or other short-term rentals.
From Mark Gordon’s Directive:
NOW THEREFORE, I, Governor Mark Gordon, do hereby direct the following measures to be immediately in place for the State of Wyoming:
Persons or entities listing hotels, rental properties, or other short-term rentals in Wyoming – including by way of example but not limited to, listings on such services as Airbnb, VRBO, HomeAway, and related services – must include notice of the mandatory quarantine for travelers from another state or country in the listing or on their website and at the place of accommodation.
The complete Statewide Directive, in place through April 30, can be viewed by. A press release summarizing the Statewide Directive as well as current state and county orders can be viewed by .
For questions about this Statewide Directive, please contact the Wyoming Department of Health at [email protected]or Sara Budge, Environmental Health Supervisor with the Teton County Health Department at