Coronavirus Information

3-10-20  PUBLIC NOTICE 

For current information about COVID-19, please click here.

The Teton County Health Department has activated a hotline for members of the public to access current information about COVID-19, also known as the Coronavirus. The automated system is operational 24-hours a day, 7-days a week and will provide callers with local updates, steps to prevent the spread of the virus, and what to do if individuals have been exposed or are experiencing symptoms. The hotline number is (307) 732-8628.

STAY INFORMED
  • For a one-stop resource for all things related to COVID-19 in Jackson Hole, go to JHCovid.com
  • For health-related news directly from St. John’s Health, click here.
  • To sign-up for free Nixle notifications via text message from Teton County Emergency Management, text “TC_COVID” to 888777

 

TIMELINE FROM APEX – CLIENT RELATIONS AND PUBLIC NOTICES:

 

3-11-20  EMAIL SENT TO ALL PROPERTY OWNERS AND GUESTS

To Apex Guests, Tenants, Customers, Subcontractors and Friends,
Given the concern around COVID-19, we want to let you know that we are following guidelines from the Centers for Disease Control and World Health Organization and Teton County Board of Health in responding to this rapidly evolving situation, so that we keep our community and customers safe and healthy.  Our end goal is to be fully prepared to return to ‘business as usual’ as quickly as possible. Apex is taking extra precautions, and our operations are continuing. We communicate daily with our employees to share the latest information on every facet of our operations.

In the short-term, we continue to emphasize our cleaning protocols to ensure that high-touch surfaces are cleaned and disinfected in household common areas (e.g. tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets and sinks) and will continue to use EPA’s Registered Antimicrobial Products for use against viruses including COVID – 19.   We will be vigilant to watch for any new best practice standards to emerge from these and other health and sanitation agencies in the days ahead, which we will adopt and implement as rapidly as possible.

For the Apex office staff, we have implemented a ‘work from home’ policy with our usual 9:00am – 5:00pm schedule across seven days a week, with a nightly caretaker on duty for emergency concerns after office hours.  Our office for all intents and purposes is closed to the public.  For caretakers we have implemented a ‘safety first’ protocol with the necessary distancing as we prepare for arrivals and departures of clients and guests, and for the entire Apex Team and support personnel including housekeepers and local subcontractors we have emphasized the CDC’s suggested hygiene practices in all of our practices.  We invite you to adopt these measures if you have not done so already so that when we enter the spaces you have occupied, we feel more assured that we may enact our procedures as safely as possible also.        Sincerely,  Rick and Matt, Co – Owners of Apex
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3-14-20  NEW POLICY ISSUED FOR CANCELLATIONS EFFECTIVE 3-14- 20 to  4-14-20
APEX is pleased to announce that our Property owners have all agreed to this very rapidly changing situation.
CONCERNING CANCELLATION REQUESTS:
We will offer full refunds for any guest not wishing to stay for the next 30 day period (3-14- 20 to  4-14-20) and we can reevaluate at that point. Apex will forfeit any commission and will refund all rent, fees and taxes
The major booking platforms have take the following stance:

https://www.homeaway.com/discoveryhub/tips-and-resources/improve-performance/covid-19

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3-17- 2020 at 4:20 PM   EMERGENCY PUBLIC SAFELY NOTICE 

Following guidance issued by the President of the United States, entitled “Coronavirus Guidelines for America: 15 Days to Slow the Spread,” Teton County’s Health Officer, Travis Riddell issued a Public Health Order to require the closure of a variety of establishments within Teton County, including establishments within the Town of Jackson, in order to slow the potential spread of COVID-19 in the community.

Teton County recognizes the predicament that today’s Public Health Order puts on many of our beloved businesses during an already difficult time. As a result, the enforcement of the order will not begin until Wednesday, March 18, 2020 at 5:00 p.m. in order to give our community time to adjust.

In response to the continued spread of COVID-19, the President’s guidelines suggest avoiding “eating or drinking in bars, restaurants, and food courts.” Teton County supports and encourages members of the public to practice social distancing in an effort to slow and prevent the spread of COVID-19 in our valley and to “flatten the curve.”

Effective immediately, the following are hereby closed for all of Teton County including Jackson, Wyoming:

  • All theaters (film or stage)
  • Bars
  • All coffee/tea shops
  • Employee Cafeterias
  • Self-serve buffets
  • Salad bars
  • Unpackaged self-serve food services
  • Nightclubs/Saloons/Taverns
  • All communal pools, hot tubs, locker rooms, saunas, steam rooms, fitness centers, gyms, conference rooms, and spas
  • All museums
  • Tasting Rooms
To view the Public Health Orders click on the links below.

PUBLIC HEALTH ORDER #20-2
Order closing certain public places; and placing restrictions on restaurants within Teton County, Wyoming, including the City of Jackson, Wyoming

PUBLIC HEALTH ORDER #20-1B
Order forbidding large gatherings over 50 people within Teton County, Wyoming, including the City of Jackson, Wyoming.

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3- 18–20  EMAIL SENT TO ALL IN RESIDENCE OWNERS AND GUESTS 
However, it is emerging that we must work together additionally to ‘flatten the curve’ and keep us all safe.    Effective immediately:
  • if you are already in residence and feel sick, or have been notified you have tested positive for COVID – 19, or may or have been officially alerted that you have been exposed, alert Apex  immediately to the extent possible.  We will offer assistance if possible and enact additional safety protocols around your stay.  We understand HIPAA concerns and understand you may feel uncomfortable sharing private information, but we respectfully request you consider waiving these privacy concerns so that together we may assist everyone involved.
  • if you are planning an upcoming stay thus far through May 1, 2020, please alert Apex if you or if anyone in your group has been sick (regardless of its diagnosis)
  • we continue to defer all non-essential maintenance items until further notice.  We invite you to report all items, we are keeping a record so that as soon as we can we will undertake the necessary repairs.
  • our Apex office in downtown Jackson is closed to all non-essential individuals.  We strongly discourage shipments made to our office until further notice.  If you already have a package en route, please notify us immediately so we can assist with tracking it. We will store items sent to you home and if you are renting you should have the information on how to properly ship to your unit.
Please let us know if you have any questions.  In everything we do, we’re guided by our values and our purpose to provide the utmost safety and satisfaction possible.  We will keep you updated and invite you to reach out to us with your questions and comments.  We always look forward to hearing from you.

Respectfully,

Rick Wieloh and Matt Belford

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3-19-20 UPDATE ON CANCELLATION FROM AIR B AND B
https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19

Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020 with check-in dates after April 14, 2020.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.